Privacy Policy

Who We Are

This privacy policy sets out how we (Getzel Ltd) uses, collects, processes and protects any information that you give us when you use our website (getzels.co.uk) or our services. 

Our contact details are as follows:

  • Phone: 0161 773 4400
  • Email: info@getzels.co.uk
  • Address: 82 Kings Road, Prestwich, M25 0FY

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  

If you have any concerns regarding how we collect and use your data, or wish to make any changes to the data we hold, please contact us via any of the above methods. 

Data We Collect

We store any data which is necessary in order to fulfill our services. This includes: 

  • Contact information necessary to provide our services. This includes name, phone number, address and email address.
  • Contact information necessary to send out invoices.
  • Name and email address submitted via contact forms.
  • We may require other information relevant to customer surveys and/or offers (this will be explicitly stated if applicable)
  • Usage data may also be collected which includes information about how you use our website. Please see our Cookie Policy for more information.

How We Use any Information We Gather

We require personal information from our customers such as name, address, email address and phone number so that we can take your order, delivery your order or contact you about your order. We also require your information for accounting purposes so we can track and monitor payments due and payments received. We only collect information that is necessary, we may retain details for a period of up to 6 years for legal purposes.

We require your name, email address and phone number should you choose to sign up to receive offers via text or email. You can unsubscribe at any time.

We may transfer your data to third parties for the purposes set out above. These include: Service providers who provide IT Support and system administration services, this includes, web hosting provider, email provider and cloud service providers. Lawyers, bankers, insurers, accountant and bookkeepers for banking, legal and accounting purposes. UK Government regulators such as HM Revenue and Customs and other jurisdictions.

We collect data via the following methods: Forms submitted through our website, communication via email, communication via phone and communication in person (when visiting our retail store.) 

Contact Forms

We require your name and email address when submitting a message to us via any of our contact forms so that we can respond to your query. Any further information you choose to enter into the form will also be submitted.Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process.

Data Retention

We are committed to ensuring that your information is secure. We will only retain your personal data for as long as necessary, this includes fulfilling the purpose it was collected for as well as fulfilling any accounting or legal requirements.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information about the cookies used by this website, please see our Cookie Policy.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our website. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this..

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Comments

When visitors leave comments on the site we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Your Personal Information

You may request details of personal information which we hold about you, request removal of your data or make changes to the information we hold. If you would like a copy of the information held on you please write to Getzel Ltd, 82 Kings Road, Prestwich, M25 0FY or email us at info@getzels.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.